We're here to help!
The Support Desk is staffed by real people with decades of experience, who are real product users, providing real answers.
Support is available Monday-Friday from 9:00am – 6:00pm Central Time (U.S.).
If you reach us outside of business hours, we will respond promptly on the next business day.
Support Ticket
You may also open a support ticket by emailing support@silicondust.com.
Our ticketing system will always respond to all newly-created tickets with an automatically-generated email to notify you that a ticket was created. If you have filed a trouble ticket and have not receive an email response please check your email spam/junk folder.
To update an existing ticket, please reply to the email sent by the ticket system.
Call Us
Our support line routes directly to our secure messaging system. Please leave a brief message with your name, your phone number (very important!), what device you are calling about, and the issue you are having. One of our experts will give you a call back the same day between 9:00 AM and 6:00 PM Central Time, Monday – Friday. If you happen to reach us after hours, don’t worry—we’ll make you our top priority first thing the next business day.
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