We're here to help!
The Support Desk is staffed by real people with decades of experience, who are real product users, providing real answers.
Support is available Monday-Friday from 9:00am – 6:00pm Central Time (U.S.).
If you reach us outside of business hours, we will respond promptly on the next business day.
Support Ticket
You may also open a support ticket by emailing support@silicondust.com.
Our ticketing system will always respond to all newly-created tickets with an automatically-generated email to notify you that a ticket was created. If you have filed a trouble ticket and have not receive an email response please check your email spam/junk folder.
To update an existing ticket, please reply to the email sent by the ticket system.
Call or Text Us
Call or text us at +1 (925) 443-4388
Our support phone line routes directly to our secure messaging system. Please leave a brief message with your name, your phone number (very important!), what device you are calling about, and the issue you are having. One of our experts will give you a call back the same day between 9:00 AM and 6:00 PM Central Time, Monday – Friday. If you happen to reach us after hours, don’t worry—we’ll make you our top priority first thing the next business day.