You may also open a trouble ticket by emailing firstname.lastname@example.org.
Our ticketing system will always respond to all newly-created tickets with an automatically-generated email to notify you that a ticket was created. If you have filed a trouble ticket and have not receive an email response please check your email spam/junk folder.
To update an existing ticket, please reply to the email sent by the ticket system. You can also view your ticket by clicking on the link in the email.