Troubleshooting

HDHomeRun PRIME - Hardware & Basic Configuration

Leftmost LED on HDHomeRun is blinking green Back to top

This indicates that the HDHomeRun has a network connection but is not getting an IP address from your router. Check to make sure that the DHCP function is enabled on your router, and that either the allowed devices/access control/MAC filtering function on the router is disabled, or that the HDHomeRun is on the allowed list.

Second from left LED on HDHomeRun is blinking green Back to top

This indicates that either the CableCARD is not initializing correctly, or is not getting an out of band connection. Check to make sure that signal is present on the cable line you are using. Also check the CableCARD Menu screen on the HDHomeRun PRIME’s web page and make sure that the card information is present, and that the Card Authentication shows “success”. If both of these are true, please do the following:

  1. Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box
  2. Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
  3. After the HDHomeRun finishes initializing, remove the CableCARD
  4. On the Tuners tab in HDHomeRun Setup, set one tuner to Digital Cable
  5. On the Digital Cable tab, run a channel scan
  6. After the scan finishes, reinsert the card and set the tuner back to CableCARD
  7. Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.

Channel scan stops immediately with no channels found Back to top

First, verify that the second LED from the left on the HDHomeRun is solid green. If not, follow the above steps.

If you are using a Motorola CableCARD, go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu, then Network Setup. Look for the VCTID, and VCT or VCT Rcvd entries.

If the VCTID is 0, this indicates that the cable provider has not yet initialized the CableCARD. Contact the provider and ask them to perform a “cold init” or “DAC init” on the card.

If the VCTID is something other than 0 but VCT/VCT Rcvd is 0, this indicates that the CableCARD has been configured incorrectly by the cable provider and is not receiving a channel lineup as a result. The provider will typically need to change the hub or headend setting associated with the card in their system. In the case of Comcast, this is not something that can be performed by a phone representative. Either the phone representative needs to escalate the issue to the local operations/warehouse/addressability people, or a tech needs to visit, and make a call to those same people and have them correct the setting.

If the VCTID is something other than 0 and VCT/VCT Rcvd is also non-zero, then please send us diagnostic information and open a trouble ticket:

  1. Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box
  2. Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
  3. On the CableCARD tab, attempt to run a channel scan
  4. Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.

Some but not all expected channels are found in a scan Back to top

Go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu. Make sure that CableCARD Validation shows success. If it shows none, contact your cable provider, as the card must be validated in order for copy-protected channels to be received.

If you are using a cable provider that uses switched digital video technology (including but not limited to TWC, Brighthouse, Charter, and Cox), check with your provider to determine if a tuning adapter is needed for CableCARD devices in your area. If so, make sure that you have one and that it is connected. Check the Tuning Resolver Menu on your HDHomeRun PRIME’s web page and make sure that it shows success, success, succes, and ready, indicating that the TA is functional.

If you have a tuning adapter or are in an area or using a provider where one is not needed, and the CableCARD is validated, please do the following:

  1. Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box
  2. Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
  3. On the CableCARD tab, run a channel scan
  4. Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked. Also include a few channel numbers that you should be receiving but are not.

CableCARD Validation shows none, but some encrypted channels are accessible Back to top

Card validation is entirely a function of the cable provider sending the correct message to the CableCARD. The most common cause of problems is simply typing in the wrong numbers. Ask the support representatives from your provider to read back the numbers entered in their system, and make sure they match what you see.

If you are using a Motorola CableCARD, both the Host ID and Data numbers must be entered. One or more of the other numbers may also be needed, though it will vary by provider. You may want to refresh the page after they perform their actions and make sure that the Data number remains the same. If it did change, then this indicates that your provider unpaired or reset the CableCARD. This is not necessarily incorrect, but if they do this, you must provide the new Data number before they try to validate again, or it will fail.

If you are using a Cisco CableCARD, the host ID number must be entered into the cable provider’s system. One or more of the other numbers may also be needed, depending on the provider.

Unable to access encrypted channels - Cisco CableCARD Back to top

Go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu. Make sure that CableCARD Validation shows success. If it shows none, contact your cable provider, as the card must be validated in order for copy-protected channels to be received.

If validation is showing success, then go back to the main page for the device, click on Status Menu, then Log. You should see a log entry for the channel attempting to be tuned (the timezone listed will be UTC, so subtract the appropriate number of hours to reach your local time – during DST, 4 hours for Eastern and 7 for Pacific; during standard time, 5 hours for Eastern and 8 hours for Pacific). If you see a line that says “subscribed”, then 5 seconds later a line that says “not-subscribed”, this indicates that the card has not been staged correctly by the cable provider. In many cases this can be resolved by having them perform a hard reset on the CableCARD. In other cases, they need to remove the card from the account, reassign to inventory, then pull it back out, readd to the account, and set it up from scratch.

If the card is validated and the log shows just a single line that says not-subscribed, then the card does not have the correct channel packages added to it. Contact your cable provider.

Leftmost LED on HDHomeRun is solid red Back to top

This indicates that the HDHomeRun does not have a network connection. Please try a different network cable and port on your switch/router. If the issue persists, please open a trouble ticket.

Middle of 3 tuner LEDs is blinking, no other LEDs lit Back to top

This indicates a hardware issue with your HDHomeRun. Please open a support ticket.

CableCARD information is missing Back to top

Go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu. If the Card Manufacturer, Card Authentication, and Card Validation lines all show as none, this indicates that the CableCARD is not in a usable state. The most common cause of this would be if the card is not inserted correctly. The card should be inserted with the colored label facing up, and the 68 pin connector going in to the HDHomeRun. It will require a slight amount of force to seat the card in the socket. Approximately half an inch of the CableCARD will remain outside of the HDHomeRun when fully inserted.

If the card information is still missing and you have verified that the card is inserted correctly, try another CableCARD.

161-0 message displayed in logs Back to top

The logs may show 2 lines like this, particularly when working with the cable provider to get the CableCARD set up:

CableCARD: message: A technical problem is preventing you from receiving all the cable services at this time. Please call your cable operator and report error code 161-0 to have this problem resolved.
CableCARD: card indicated fatal error or firmware upgrade (ccio_detect:xxx)
CableCARD: technical error 0 (ccio_detect:215)

This is not necessarily an error. This is simply how the CableCARD asks for itself to be rebooted, which is often necessary for changes made by the cable provider to take effect. You do not need to call your cable provider, as it is normal to see this when they are working with the card, or if a firmware update is done to the card.

invalid session 0xDEAD message displayed in logs Back to top

When using a Cisco CableCARD, you may see a message in the logs saying:

invalid session 0xDEAD (cchost_session:x)

This is completely normal. Cisco cards are designed to do this when they first boot up. It does not indicate any kind of problem. Simply disregard the message.

HDHomeRun CONNECT/4DC - Hardware & Basic Configuration

Leftmost LED on HDHomeRun is blinking green Back to top

This indicates that the HDHomeRun has a network connection but is not getting an IP address from your router. Check to make sure that the DHCP function is enabled on your router, and that either the allowed devices/access control/MAC filtering function on the router is disabled, or that the HDHomeRun is on the allowed list.

Leftmost LED on HDHomeRun is solid red Back to top

This indicates that the HDHomeRun does not have a network connection. Please try a different network cable and port on your switch/router. If the issue persists, please open a trouble ticket.

No/few channels found in channel scan Back to top

If you are using cable, verify that unencrypted digital channels are present on the line you are using. Many larger cable providers, including Comcast, RCN, TWC, Charter, Brighthouse, and Cablevision, have begun encrypting all channels they carry. HDHomeRun CONNECT would not be usable with these providers – you would need to utilize an antenna in order to receive over the air broadcasts (if available), or instead use HDHomeRun PRIME along with a CableCARD from the provider.

If you are using an antenna, verify that signals are present on the same cable using another device, if possible. If you have an amplifier on the line, try removing it in order to make sure that you are not overloading the tuners.

If you are using the HDHR-EU, HDHR3-EU, or HDHR3-4DC with a DVB-C signal source, verify that you have the correct modulation settings entered on the DVB-C tab in HDHomeRun Setup.

If you need further assistance, please open a support ticket:

  1. Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box
  2. Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
  3. On the Digital Cable or Digital Antenna tab (whichever is appropriate), run a channel scan
  4. Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.

HDHomeRun Extend - Hardware & Basic Configuration

Network LED on HDHomeRun is blinking red Back to top

This indicates that the HDHomeRun does not have a network connection. Please try a different network cable and port on your switch/router. If the issue persists, please open a trouble ticket.

Network LED on HDHomeRun is blinking green Back to top

This indicates that the HDHomeRun has a network connection but is not getting an IP address from your router. Check to make sure that the DHCP function is enabled on your router, and that either the allowed devices/access control/MAC filtering function on the router is disabled, or that the HDHomeRun is on the allowed list.

Fan does not turn off at powerup Back to top

The fan on the HDHomeRun Extend should turn off within 20-30 seconds of powerup. If yours does not, this indicates a hardware issue with your device. Please open a trouble ticket.

Fan does not turn on Back to top

The fan on the HDHomeRun Extend should turn on at powerup, when the device is actively streaming something, and at any other time when the internal temperature dictates it. If the fan on your device does not power on, try giving it a good thump to see if it starts spinning. If not, or if it fails to turn on multiple times, please open a trouble ticket so we can replace it.

HDHomeRun Windows software

No tuners found Back to top

Check to make sure that the HDHomeRun has a good network connection, as indicated by the network LED on the device being solid green. For first/second generation HDHomeRun devices (HDHR-US, HDHR-T1-US, HDHR-EU), the network LED is the leftmost of the ones in the window. For HDHR3-US, HDHR3-CC, and HDHR4-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is at the bottom of the network port.

If the LED is blinking red (HDTC-2US) or solid red (other devices), this indicates that the device does not have a network connection. Try a different network cable and port on your switch/router.

If the LED is blinking green, this indicates that the device has a network connection, but has not received an IP address via DHCP. If connected to your main network, check to make sure that your router is powered on and has its DHCP server enabled. If the router has any access control/allowed devices/MAC filtering function, either the HDHomeRun needs to be on the allowed list, or this function should be disabled. If the HDHomeRun is directly connected to the network interface on your computer, the interface should be set to a static IP in the 169.254.x.y range (for example, 169.254.1.9) with a subnet mask of 255.255.0.0

If the network LED is solid green, then the HDHomeRun has an address. If your PC is using a wireless connection, make sure that you are on the primary network and not a guest network (guest networks typically block access to local devices on the network). If you are on the main wireless network, please instead try a wired connection. If the wired connection works but wireless does not, then the most likely cause is your router blocking certain kinds of network traffic. Check the router’s configuration for anything with the word broadcast in it, or anything like wireless partition/isolation/segmentation, and try toggling those options. If you are on a wired connection and it is still not discovered, if you have the PC configured to use a static IP address, check to make sure that the subnet mask entered exactly matches what the router is assigning via DHCP. Any mismatch, no matter how small, can prevent discovery of the device from working. If your PC has any VPN software installed, make sure you are not connected to the VPN, and make sure any firewall the VPN may contain is disabled.

HDHomeRun QuickTV - channels not present in list, or channel scan required message Back to top

The channel list in QuickTV is based on the channel names entered in HDHomeRun Setup. If a channel does not have a name entered, it will not show in the list. If no channels have names entered, it will report that a channel scan is required. Simply go into HDHomeRun Setup and make sure all the channels that you want to access have names entered, and if you want, numbers.

HDHomeRun QuickTV - no audio on Windows 7 Back to top

The audio decoder included with Windows 7 has limited functionality when used outside of Windows Media Center and Windows Media Player. There are 3 workarounds for this:

* Use an audio device that supports Dolby Digital output, such as HDMI, S/PDIF, or coaxial digital to a receiver that can handle the decoding

* Use Windows Media Player for viewing. Change the Preview application on the Application tab in HDHomeRun Setup to Windows Media Player, and use the View button to watch channels, or open Windows Media Player, go to Playlists, and use the HDHomeRun playlist(s) to watch TV and change channels.

* Install another audio decoder that works with Windows Media Player. Due to licensing issues, we are prohibited from providing recommendations for free decoders.

HDHomeRun QuickTV - no video on Windows 8 Back to top

Windows 8 does not include an MPEG2 video decoder, which is needed in order to see TV. You either need to add Windows Media Center, which includes Microsoft’s decoder, or else install a separate decoder. Due to licensing issues, we are prohibited from providing recommendations for free decoders.

HDHomeRun QuickTV - video freezes on first frame Back to top

This is typically caused by one of two programs installed on the PC. Either the ffdshow audio decoder, or DirectVobSub. If ffdshow is installed, go into the Audio decoder configuration program (search for it on the Start menu/screen), click on Mixer on the left side, set Output speakers configuration to 2/0/0 – stereo, then check the box next to Mixer on the left side, and click OK. Restart QuickTV and see if it plays normally.

If DirectVobSub is installed, it will show up in the system tray or hidden icons area (in the bottom corner next to the clock) as an icon labeled VobSub or DirectVobSub. Double click on that, locate the Loading option, set to Do not load and click OK. Restart QuickTV and try again.

HDHomeRun Setup - Discovery Error 4001 Back to top

This indicates that there is a hardware issue with your device. Please open a trouble ticket so that it can be replaced.

HDHomeRun installation program - Service HDHomeRun Service failed to start Back to top

During installation of the HDHomeRun software, you may receive an error stating “Service ‘HDHomeRun Service’ (HDHomeRun Service) failed to start. Verify that you have sufficient privileges to start system services.”

This error is due to the SSDP Discovery service being disabled. To re-enable the service:

  1. Click the Start menu, right click on Computer and choose Manage
  2. Expand Services and Applications and click on Services
  3. Locate SSDP Discovery in the list, right click on it, and select Properties
  4. Set the Startup type to Manual and then click OK

Once the service is enabled, run the installation program again.

Windows Media Center

Broadcast channel works in QuickTV but no signal in WMC Back to top

Situation: when using an HDHomeRun Connect/Extend  connected to an antenna to receive over the air broadcasts in the US, all channels play in QuickTV, and most play in WMC, but a couple give a no signal error. This may also appear as channels that work in Live TV mode but fail when recording, or vice versa. Note: this section only applies to broadcast TV, not cable.

Stations that are known to have had this issue in the past (others may also be affected):

  • WLS and WBBM Chicago
  • WESH Orlando
  • KGO/KTVU San Francisco
  • KIRO/KCPQ Seattle
  • WOIO Cleveland
  • KOPB Portland
  • Every major Salt Lake City station (KUTV/KTVX/KSL/KUED/KUEN/KBYU/KSTU/KUPX/KJZZ/KUCW)
  • WTAE Pittsburgh
  • WMVS Milwaukee
  • KVOA/KGUN/KOLD Tucson

In short, this issue occurs because these stations are/were transmitting on more than one channel in your region, either because of a channel change, or because of translator stations that are used to serve nearby towns that can’t receive the primary transmission due to terrain. WMC isn’t smart enough to know which one(s) you can receive, so it adds both, then guesses which one to use. If it guesses wrong, the channel will not work.

To correct the situation, go into Tasks > Settings > TV > Guide > Edit Channels > affected channel > Edit Sources. Open HDHomeRun Setup alongside this. In WMC, you’ll see all the different sources you have for each channel. If you mouse over the different sources, it will show you at the bottom the channel number it is on. Disregarding the parts after the . and -, compare this to the channel listed in the Tune column for that channel in HDHomeRun Setup, and uncheck the ones that don’t match. For example, for KTVUDT, there will be entries in WMC that say 44.1 and 48.1. For most people, HDHomeRun Setup will list 44-3 for that channel. This means that 44.1 will be left enabled, and 48.1 needs to be disabled. Repeat for any other affected channels.

These steps will need to be repeated on any other PCs you’re using WMC in, and in the future if you ever go through the TV setup wizard in Windows Media Center again.

Video Error: Files needed to display video are not installed Back to top

This error is often caused by using a digital audio output on the PC (HDMI, S/PDIF, coax) and WMC being unable to reserve it for exclusive use in order to pass surround-sound audio. If you are not using a receiver to process surround-sound, this can be disabled by enabling the auto-volume feature in WMC. Go into Tasks > Settings > TV > Audio and check Auto volume. Save, and exit and reopen WMC. It should now play normally.

No channels found during scan (clear QAM/DVB-T/DVB-C or no audio/video (ATSC/CableCARD) in WMC Back to top

This usually indicates that a firewall is blocking the stream from the HDHomeRun. Please check your firewall configuration and make sure that the HDHomeRun programs and the Windows Media Center Receiver Service have full access under all profiles. If issues persist, try completely disabling the firewall.

If you are are using your HDHomeRun with WMC in a Domain environment, you may need to go into the Advanced Firewall Configuration and change the Inbound connections behavior to Block rather than Block all connections.

Clear QAM channels are initially found but disappear during scan Back to top

This indicates that your cable provider is encoding channels in a format that confuses WMC. You will need to manually add the missing channels.

  1. In WMC, go into Tasks > Settings > TV > Guide > Add Missing Channels.
  2. Click Add QAM Channel.
  3. WMC will ask for the channel number. This is the number listed in the Tune column in HDHomeRun Setup. For example, HDHomeRun Setup may have a channel listed as ch79-5. That would be entered as 79.5 in WMC. Enter the number and click Next.
  4. Select QAM256 for the modulation and click Next.
  5. Type in a name. It doesn’t matter what name you type, just type something you will recognize later. Click Add.
  6. Repeat steps 2-5 for any other channels.
  7. Click Done.
  8. Click Edit Channels.
  9. Click on one of the channels you just added.
  10. Click Edit Listings.
  11. Select whatever listing corresponds with what that channel is. Type the first few letters of the name to jump to that point in the list.
  12. If you want to change the number the channel will show up with in the guide, do so now. Use a 0 after the . to get a cable-style number (e.g. use 7.0 to make it show up as just 7).
  13. Click Save.
  14. Repeat steps 9-13 for the other channels.
  15. Click Save.

Windows Media Center reports No tuners found when trying to complete TV setup - HDHomeRun PRIME Back to top

  1. Open HDHomeRun Setup and verify that the tuners are found and that no UPnP error is received.
  2. Open Control Panel, select View network status and tasks, and make sure the network is listed as Home/Private network.
  3. Click on Change advanced sharing settings.
  4. Verify that Turn on network discovery is selected, and click Save Changes if needed.
  5. Open Computer Management (right click on Computer, choose Manage) and click on Services in the left column.
  6. Verify that the SSDP Discovery Service is not Disabled, and is Started.
  7. Verify that the HDHomeRun Service is not Disabled, and is Started.
  8. Verify that the Windows Media Center Receiver Service is not Disabled, and is Started.
  9. Close the Services Management window.
  10. Open Command Prompt as Administrator (Start > All Programs > Accessories > right click on Command Prompt > Run as Administrator).
  11. Run:
    c:windowsehomeehprivjob.exe /OCURDiscovery
  12. The command must be typed exactly as shown. Anything that is already present in the command prompt window should be ignored. Just type in the above command. This should list the HDHomeRun PRIME tuners.
  13. Reopen Windows Media Center and access the TV setup wizard again.

Clicking Apply/OK in HDHomeRun Setup causes a viewing or listening conflict in WMC Back to top

When Apply or OK is clicked in HDHomeRun Setup, it automatically restarts the WMC service that is used to communicate with tuners. If this is done while WMC is open, it will lose contact with the service. Simply close and reopen WMC.

Clear QAM - some or all channels not found during scan Back to top

Windows Media Center will not enable any channels that do not have identifying information sent by the cable provider. These channels must be manually enabled and identified.

  1. In WMC, go into Tasks > Settings > TV > Guide > Add Missing Channels.
  2. Click on the channel name (e.g. C114.1) that corresponds to the number in the Tune column in HDHomeRun Setup. If the channel is not present in the list, see the next section.
  3. Click Edit Listings.
  4. Type the first few letters of the channel name (e.g. ktvu).
  5. Select whatever listing corresponds with what that channel is. Type the first few letters of the name to jump to that point in the list.
  6. If you want to change the number the channel will show up with in the guide, do so now. Use a 0 after the . to get a cable-style number (e.g. use 7.0 to make it show up as just 7).
  7. Click Save.
  8. Repeat steps 2-7 for each missing channel.
  9. Click Save.

CableCARD - blank screen or service unavailable error when trying to access copy-protected channels Back to top

This typically indicates that the Windows Media DRM system has not been installed correctly on the PC, or is not working.

  1. Open Windows Media Center. If WMC opens fullscreen, restore it so that it is in windowed mode.
  2. In the Extras section, click on Extras Gallery.
  3. Click on the Digital Cable Advisor, and follow the prompts to install.
  4. Go back to the main WMC screen, and in the Extras section, click on Extras Library.
  5. Click on Digital Cable Advisor and follow the prompts to update your system for CableCARD support.
  6. Go into Tasks > Settings > TV > TV Signal > Activate Digital Cable and click through the wizard. When it tells you to call your cable provider, ignore that screen and continue on.
  7. Attempt to access the problem channels again

HDCP Support Required message Back to top

This indicates that WMC is not detecting the presence of a protected output path to your screen. There are several possible reasons for this:

If you are running WMC inside a VM of any kind, including VMWare, VirtualBox, Parallels, or Hyper-V (including the Hyper-V host), you will not be able to access protected content on the PC.

If your video card is not HDCP-compliant, you will not be able to access protected content on the PC. Almost all modern video cards are HDCP-compliant, but some cards designed for workstation use (e.g. FireGL/FirePro) may not.

If your display is not HDCP-compliant, you will not be able to access protected content on the PC. Nearly every TV since 2006 and nearly every computer monitor since 2008 does, but verify that support is listed in the manual.

If you are using any type of connection between the display and PC other than DVI or HDMI, you may encounter problems. DisplayPort is not accepted by Windows Media Center as a valid connection type, and cannot be used. This includes the embedded DisplayPort connection used in many tablets and some laptops for the internal connection between the mainboard and the display.

If you have any type of remote access software on the PC such as TeamViewer, VNC, Remote Administrator, GoToMyPC, PCAnywhere, or LogMeIn, these programs may intercept the video data, breaking the protected path. Remove them.

If you have installed any codec packs such as Shark007 that modify or disable Microsoft components, these can cause problems for WMC. If you choose to install such programs, make sure to disable any options that would have them modify any Microsoft DirectShow or Media Foundation components (typically there will be a checkbox for this). If you have used any other programs such as Win7DSFilterTweaker to disable any components, undo those changes.

Video appears washed out/brightness levels are incorrect Back to top

Windows Media Center’s default settings are intended for use with older TVs that are designed to accept a different range of brightness levels than PC displays. Newer TVs, however, will detect when they are connected to a PC, and will configure themselves to expect PC levels. This mismatch causes WMC to send the very darkest parts of the screen at a brighter level than they should be, and the very brightest parts of the screen at a darker level than they should be. This makes the image appear washed out. There is a registry fix available at http://www.hack7mc.com/2009/06/fixing-media-centers-poor-black-levels.html that will correct these levels.

Service Unavailable/No Signal message appears for all channels Back to top

This typically indicates that a firewall is blocking the stream from the HDHomeRun. You will need to check the program control in your firewall and give the Windows Media Center Receiver Service (c:windowsehomeehrecvr.exe) full network access. For third-party firewalls, refer to the program’s documentation for instructions on allowing a program through the firewall. For the Windows Firewall:

  1. Open Control Panel
  2. Click System and Security
  3. Click Allow a program through Windows Firewall
  4. Click Change settings
  5. If Windows Media Center Receiver Service is present in the list, check all boxes for it, then click OK. If Windows Media Center Receiver Service is not listed:
  6. Click Allow another app…
  7. Click Browse
  8. Navigate to c:Windowsehome, select ehrecvr (not ehrec), and click Open
  9. Click Add
  10. Windows Media Center Receiver should now be present. Check all boxes for it.
  11. Click OK

NextPVR

No Channels Found in Scan Back to top

Check your firewall configuration and make sure that the NextPVR, NRecord, and NDigitalHost programs have full network access.

For HDHomeRun Connect/Extend/4DC Make sure that the Main Application in HDHomeRun Setup is set to Other:ATSC/QAM or Other:DVB-T/DVB-C while you are running the scan. It can be changed back to the standard NextPVR option once the scan is finished.

For HDHomeRun PRIME, make sure that you are running a firmware version of 20130328 or newer and that you have completed a channel scan in HDHomeRun Setup.

No video or audio Back to top

Check your firewall configuration and make sure that the NextPVR, NRecord, and NDigitalHost programs have full network access.

In the codec configuration area in NextPVR, make sure that you have selected decoders for MPEG2, H.264, and AC3.

DLNA/UPnP

HDHomeRun not found Back to top

Make sure that you are using an HDHomeRun that supports DLNA/UPnP:

  • HDHomeRun PRIME (HDHR3-CC)
  • HDHomeRun Extend (HDTC-2US)
  • HDHomeRun Connect (HDHR4-2US)
  • HDHomeRun 4DC (HDH3-4DC)

Earlier devices do not support DLNA/UPnP and will not be accessible.

 

If you are using Windows software, make sure that you do not receive an error about UPnP when opening the HDHomeRun Setup program.

If the device you are accessing from is using a wireless connection, try a wired connection.

XBMC - no audio/video Back to top

Make sure that you are using XBMC version 12.3 or later.

Make sure that you are not attempting to access a channel with [drm] in the name (HDHomeRun PRIME only).

If you are using a Raspberry Pi, make sure that you have purchased and activated MPEG2 codec support.

VLC - no audio/video Back to top

Make sure that you are not attempting to access a channel with [drm] in the name (HDHomeRun PRIME only).

Try a different version of VLC. Due to the ever-changing nature of VLC, some versions have bugs with device discovery or playback. On Windows, try both 32 and 64 bit versions.

No channels listed Back to top

Make sure that you have completed a channel scan in HDHomeRun Setup or on the web page for the HDHomeRun.

HDHomeRun VIEW

Device not found Back to top

Make sure that you are using an HDHomeRun that supports DLNA/UPnP. Earlier devices do not support DLNA/UPnP and will not be accessible. Supported devices:

  • HDHomeRun PRIME (HDHR3-CC)
  • HDHomeRun Extend (HDTC-2US)
  • HDHomeRun Connect (HDHR4-2US)
  • HDHomeRun 4DC (HDH3-4DC)

Make sure that your Android device is connected to the same network as your HDHomeRun is wired in to. In other words, your own home wifi, not a guest network, 3G/4G, your neighbor’s network, a different router on your network if multiple routers are present, etc.

Make sure that you are running a recent firmware version on your HDHomeRun. For HDHomeRun PRIME, we recommend the latest beta from http://www.silicondust.com/forum2/viewtopic.php?t=2484 due to improvements with device discovery.

Make sure that your HDHomeRun is connected in such a way that it has internet access. Both the HDHomeRun and your Android device must be able to contact our servers in order for the device to be found and guide data to be obtained.

Channel list does not load Back to top

Make sure that you are running a recent firmware version on your HDHomeRun device.

Make sure that you have run a channel scan in HDHomeRun Setup or on the device’s web page since your last firmware update.

HD channels do not play smoothly Back to top

This is a known limitation of the current player. We are working on updates to better handle HD channel playback.