Frequently Asked Questions

General

What is the HDHomeRun? Back to top

The HDHomeRun is a network-attached digital TV tuner. It connects to your antenna or cable line (depending on model) and takes the digital TV signals available there and makes them available to your PC, tablet, smartphone, game consoles, and other devices over your existing home network.

What is the difference between the different models? Back to top

HDHomeRun PRIME (HDHR3-CC) is designed to receive subscription digital cable from US-based cable providers such as Comcast/Xfinity, Cox, Charter Spectrum, Cablevision/Optimum, Mediacom, Verizon Fios, Frontier FiOS, and others. It uses a CableCARD that you rent from the cable provider to get access to all the channels that are part of your cable subscription. It has 3 tuners, allowing you to access 3 channels at once.

HDHomeRun CONNECT (HDHR4-2US)/HDHomeRun CONNECT Duo (HDHR5-2US)/HDHomeRun CONNECT Quatro (HDHR5-4US) are designed to receive over the air ATSC broadcasts in the US, Canada, Mexico, and other locations that utilize the ATSC broadcast standard. HDHomeRun CONNECT and HDHomeRun CONNECT Duo have 2 tuners, allowing you to access 2 channels at once. HDHomeRun CONNECT Quatro has 4 tuners, allowing you to access 4 channels at a time. HDHomeRun CONNECT (HDHR4-2US) is a previous generation model that has been retired; HDHomeRun CONNECT Duo (HDHR5-2US) is its direct replacement.

HDHomeRun CONNECT (HDHR4-2DT)/HDHomeRun CONNECT Duo (HDHR5-2DT)/HDHomeRun CONNECT Quatro (HDHR5-4DT) are designed to receive over the air DVB-T/T2 broadcasts in the UK, Europe, Australia, New Zealand, and other locations that utilize the DVB-T or DVB-T2 broadcast standards. HDHomeRun CONNECT and HDHomeRun CONNECT Duo have 2 tuners, allowing you to access 2 channels at once. HDHomeRun CONNECT Quatro has 4 tuners, allowing you to access 4 channels at a time. HDHomeRun CONNECT (HDHR4-2DT) is a previous generation model that has been retired in all regions except Australia/New Zealand; HDHomeRun CONNECT Duo (HDHR5-2DT) is its direct replacement.

HDHomeRun CONNECT (HDHR4-2IS) is designed to receive over the air ISDB-T broadcasts in South America, Central America, and other locations using the Brazilian standard. HDHomeRun CONNECT has 2 tuners, allowing you to access 2 channels at once.

HDHomeRun Extend (HDTC-2US) has the same features as HDHomeRun CONNECT, plus adds the ability to convert the incoming video into H.264 format, making it more suitable for streaming over wireless connections and to portable devices like phones and tablets.

HDHomeRun EXPAND (HDHR3-4DC/HDHR5-4DC) is designed to receive unencrypted digital cable (DVB-C) signals in Europe. It has 4 tuners, allowing you to access 4 channels at once. HDHR5-4DC is a new generation model replacing the older HDHR3-4DC, which is being retired.

What specifically is the difference between the HDHomeRun CONNECT and the HDHomeRun EXTEND? Back to top

Unlike the CONNECT and PRIME which only stream raw mpeg2 HD streams, the EXTEND features a hardware h264 transcoder which can compress video in real-time for lower bandwidth usage.

Note that the h264 transcoder built into the EXTEND results in a larger and more expensive device (which is otherwise equivalent to the CONNECT).

If you are using a wired network or a latest-generation wireless network over a short distance, we recommend the cheaper CONNECT.

If you are using legacy wifi, or have multiple televisions spread out over a large house, we recommend the EXTEND to reduce the bandwidth required between your media devices eg. Nvidia Shield, iOS/tvOS and your HDHomeRun.

What's the difference between the new GEN5 models and the older ones? Back to top

HDHR5 models have improved reception components as compared to earlier devices and a smaller fanless form factor.

Does this have an HDMI port for connecting to my TV? Back to top

No. HDHomeRun devices connect to your home network, and are accessed by PCs and other devices on the network. To get the picture to a TV, you would connect your PC to your TV, use a media center extender like the Xbox in conjunction with your PC, use a Playstation 3, or use the DLNA functionality present in some TVs to stream directly from the HDHomeRun. We have an app which allows you to receive Live TV

Can I use the HDHomeRun with satellite? Back to top

No. Satellite uses a different transmission system than broadcast or cable TV, and there is no requirement for satellite providers to make their systems available to customer-owned hardware, so they don’t. Their set top boxes do not output a signal that is compatible with any HDHomeRun device.

Can I use the HDHomeRun with AT&T U-verse? Back to top

No. AT&T U-verse uses a system called IPTV to deliver TV channels. The channels are delivered as network data to their box, which then decodes it to show on your TV. There is nowhere in this system where a tuner can be connected. Additionally, there is no requirement for IPTV systems to allow for the use of customer-owned equipment, so they don’t.

Can I use the HDHomeRun with a set top box from my cable provider? Back to top

No. Set top boxes do not output a digital signal that the HDHomeRun is capable of receiving. HDHomeRun PRIME can be used with a CableCARD™ available from all standard cable providers in the US in order to receive subscription digital cable channels. Other HDHomeRun devices can be used to receive over the air broadcasts with an antenna.

What software can I use with HDHomeRun products? Back to top

HDHomeRun app:

Our HDHomeRun app is free to download and lets you watch Live TV with 24hours of electronic program guide – using our SliceView™ EPG which maximizes screen viewing while channel surfing. You can also pause live TV for upto 60 minutes or rewind upto 5 minutes. It has a unified interface across devices and includes program image posters and synopsis, automatic channel rescan, 5.1 Dolby surround, closed captioning and many other great features.

You can also activate our multi user, multi room, whole home DVR solution which extends your SliceView™ EPG to 14 days. It allows you to record films, sports, whole series and watch on the widest range of compatible smart devices around your home with a unified viewing experience. You can pause on one device and resume on another using our Seamless Viewing™. The subscription cost is $35/year for your whole home (that includes as many devices as you wish).

Our app is available to download from the Windows Store, Google Play store, App Store and Amazon store.

HDHomeRun Tuners also work with:

• Plex App / Plex Server
• Kodi / XBMC (Video Add-On)
• Open Elec
• Emby
• Channels App (AppleTV4 / iOS)
• InstaTV (iOS / AppleTV4 / Android)
• Myth TV for Linux
• NextPVR

(some applications above need paid 3rd party subscriptions)

What software can I use the HDHomeRun PRIME with on Windows? Back to top

Windows Media Center is the only recording solution that can access all channels, including those marked as copy-protected by the cable provider. NextPVR and MediaPortal can be used to watch/record non-protected channels. On Windows 10, the HDHomeRun app supports live TV viewing of all channels, including protected content. Support for recording protected content in the HDHomeRun DVR is in development. VLC, Kodi, and the HDHomeRun app for Windows 7/8.1 can be used to watch non-protected channels.

What software can I use on Mac? Back to top

The HDHomeRun app for macOS El Capitan (10.11) and newer supports live TV viewing, and DVR recording when used in conjunction with the HDHomeRun DVR. HDHomeRun PRIME support is limited to non-copy-protected channels only.
MythTV can be used with HDHomeRun Dual, HDHomeRun Extend, and HDHomeRun PRIME to watch and record TV. HDHomeRun PRIME support is limited to non-copy-protected channels only.

Can I use HDHomeRun with my Roku box? Back to top

Roku devices do not support audio and video formats used for broadcast TV. The HDHomeRun focuses on a quality streaming experiences. For example, quick channel changes (usually 2 seconds), and high quality video and audio (supporting native broadcast quality and 5.1 surround sound when available).

Third party options:

You can use 3rd party software like HDHRFling running on a PC to convert to a format Roku does support.

PLEX recently added native HDHomeRun tuner support.

Emby also supports HDHomeRun tuners.

What broadcast channels are available in my area? Back to top

There are various sites that will let you check what broadcast channels are available in your area.

USA:

Canada: TVFool

Australia: mySwitch

New Zealand: Freeview NZ

Denmark: Digi TV

France: TVNT

UK: Digital UK


 

HDHomeRun PREMIUM TV

How much does it cost? Back to top

$34.99 / Per month with no annual commitment / contract

How do I sign up? Back to top

Visit http://my.HDHomeRun.com Instructions for signing up will be provided there.

On Which device(s) is HDHomeRun Premium TV available? Back to top

The feature requires a HDHomeRun CONNECT (HDHR-2US), HDHomeRun EXTEND (HDTC-2US), HDHomeRun DUO (HDHR5-2US) or HDHomeRun QUATRO (HDHR5-4US). The feature is not available on CableCARD models.

In terms of devices for playback, HDHomeRun Premium TV will work anywhere a Connect or Extend already works. That means it will work on NVIDIA Shield, Amazon Fire TVs, Windows, Android, iOS, etc.

See our list of compatible devices.

Can you please support Premium TV on the HDHomeRun Prime? Back to top

Prime devices are CableLabs certified and major changes can cause big problems for certification and may require re-certification. As such, at this time we do not plan on adding Premium TV support.

Where is HDHomeRun Premium TV available? Back to top

HDHomeRun Premium TV is available in the US and is coming soon to Canada.

What channels are available at launch? Back to top

If you have an HDHomeRun Connect or Extend, you should be able to see for yourself all 45 channels right now! However, the full launch line-up is:

Oprah Winfrey Network

Nickelodeon

TruTV

QVC logo

QVC

AMC logo

AMC

VH1

Lifetime

TBS

Travel Channel

Cartoon Network

HLN

Hallmark

ESPNU

ESPNews

ESPN Classic

Bravo

BET

FX

Comedy Central

National Geographic

The Weather Channel

MTV

SyFy

CMT

Freeform

Food Network

CNBC

A&E

Fox News

CNN

MSNBC

Paramount

USA

E!

C-SPAN

Animal Planet

TLC

HGTV

Disney Channel

Turner Classic Movies

History Channel

Discovery Channel

ESPN 2

TNT

ESPN

Why am I not seeing these channels? Back to top

Your HDHomeRun needs to update its firmware. Visit my.HDHomeRun.com and make sure you see Version 20180817 or more recent.

How many concurrent HDHomeRun Premium TV channels can my household watch? Back to top

Your household can view up to 2 concurrent Premium TV channels with a 2-tuner HDHomeRun model, or up to 4 concurrent Premium TV channels with a 4-tuner HDHomeRun model (or multiple 2-tuner HDHomeRun models).

Why do I need an HDHomeRun to watch these channels? Aren’t they just being streamed over the internet? Back to top

Our ability to deliver these cable channels is locked to our HDHomeRun tuners. This means you need at least one tuner to tune a channel.

I do not want to subscribe at this time. How can I hide these channels? Back to top

Visit my.HDHomeRun.com
Click on your tuner
Click Channel Lineup
Click gray star once to disable. The star will turn into a red X to indicate it is hidden

However, even if these channels are not hidden, they will not be visible from search and the DVR will not be able to see them, so they will not interfere with day to day use of your HDHomeRun.

Why am I able to watch these channels for two minutes only? Back to top

All channels are available immediately for demonstration purposes. You can see them, browse their programming information, and even watch them for a short period of time. The two minute cap will be lifted when you’ve subscribed to the service.

I haven’t subscribed, but I can see the channel guide. Will my DVR try to record from channels I don’t have access to? Back to top

No. Your HDHomeRun DVR will not “see” these additional channel until after you have subscribed to them.

When will Plex, Emby, the Channels app on iOS, and other third parties be able to access Premium TV channels? Back to top

These channels are available to third party services right now, the same way regular over the air channels are. Accessing and making them visible to the user on these platforms does take some code tweaking though, particularly for those services that provide their own DVR, so we cannot say exactly when third party services will integrate these channels. With that said, we are happy to work with any third party developers to get integrated as quickly as possible.

My favorite sports team is on a channel not listed. When will you add that channel? Back to top

Unfortunately, we cannot give an exact time for adding additional channels, particularly additional sports channels which have various blackout restrictions based on geography.

Does this mean you are abandoning the HDHomeRun Prime? Back to top

Absolutely not. We are dedicated to cordcutters and cordshavers alike. We are even now working hard on getting the six tuner Prime ready to go, though we are unable to commit to an exact release date at this time.

Why are shows playing at the wrong time? And why are shows not matched up to the channel guide? Back to top

Premium TV has two airing regions: East coast and West coast. The majority of America will receive the East coast feed. The west coast will receive the West coast feed. For everyone in the west coast, your feed should behave exactly like every other west coast cable provider. The people on the east coast will mostly see the same as other east coast providers, however, USA, FX, SYFY, Paramount Network, TruTV, Comedy Central, Discovery, TLC, Bravo, Animal Planet, MTV, VH1, CMT, Disney, Nickelodeon, and Freeform will all air at at their west coast time slots.

If you are grabbing your own guide data for use with a 3rd party, you will need to choose west coast slots for these channels. Guide data should be correct on the official HDHomeRun apps and any apps that have provided official updates with their own supplied guide data.

What timezones are the HDHomeRun Premium TV channels operating from? Back to top

 

Channel NumberChannel NameEastern Time ZonePacific Time Zone
1010QVCNationalNational
1102WEATHNationalNational
1110FNCNationalNational
1111CNNNationalNational
1112HLNNationalNational
1113MSNBCNationalNational
1121CNBCNationalNational
1128CSPANNationalNational
1205ESPNNationalNational
1206ESPN2NationalNational
1210ESPNNNationalNational
1211ESPNCNationalNational
1301ESPNUNationalNational
1402A&EEasternPacific
1403USAPacificPacific
1404TNTEasternPacific
1405AMCEasternPacific
1409FXPacificPacific
1411SYFYPacificPacific
1412PARPacificPacific
1430TRUTVPacificPacific
1434TBSEasternPacific
1435COMEDYPacificPacific
1449DSCPacificPacific
1450TLCPacificPacific
1455LIFEEasternPacific
1458HALLNationalNational
1463BRAVOPacificPacific
1464OWNNationalNational
1466E!EasternPacific
1471APLPacificPacific
1473NGCEasternPacific
1478HSTRYEasternPacific
1484FOODEasternPacific
1488TRAVNationalNational
1492HGTVEasternPacific
1606MTVPacificPacific
1607VH1PacificPacific
1608CMTPacificPacific
1625BETEasternPacific
1715DISNPacificPacific
1728NIKPacificPacific
1734CTOONEasternPacific
1742FREFMPacificPacific
1755TCMNationalNational

Do you have any plans to improve the bitrate/ quality of Premium TV channels? Back to top

This is easily one of the most asked questions. Quality will improve. We are running tests with video formats, codecs, various encoders, and more to provide the best possible quality while remaining as efficient as possible. Quality improvements will be rolled out over time.

What is the cancellation Policy for Premium TV? Back to top

You may cancel your membership at any time. We do not provide refunds or credits for partially elapsed billing periods. When you cancel your membership, you will continue to have access until the end of your billing period. To cancel your membership, visit https://shop.silicondust.com/shop/my-ac … criptions/

In extraordinary situations, Silicondust may, at its sole discretion, offer a refund on a case-by-case basis; however, there should be no expectation that a refund will be provided. In the case where a refund is provided, service will be terminated immediately and the refund will be input into our payment processing system.