Frequently Asked Questions

General

What is the HDHomeRun? Back to top

The HDHomeRun is a network-attached digital TV tuner. It connects to your antenna or cable line (depending on model) and takes the digital TV signals available there and makes them available to your PC, tablet, smartphone, game consoles, and other devices over your existing home network.

What is the difference between the different models? Back to top

HDHomeRun PRIME (HDHR3-CC) is designed to receive subscription digital cable from US-based cable providers such as Comcast/Xfinity, Cox, Charter Spectrum, Cablevision/Optimum, Mediacom, Verizon Fios, Frontier FiOS, and others. It uses a CableCARD that you rent from the cable provider to get access to all the channels that are part of your cable subscription. It has 3 tuners, allowing you to access 3 channels at once.

HDHomeRun CONNECT (HDHR4-2US)/HDHomeRun CONNECT Duo (HDHR5-2US)/HDHomeRun CONNECT Quatro (HDHR5-4US) are designed to receive over the air ATSC broadcasts in the US, Canada, Mexico, and other locations that utilize the ATSC broadcast standard. HDHomeRun CONNECT and HDHomeRun CONNECT Duo have 2 tuners, allowing you to access 2 channels at once. HDHomeRun CONNECT Quatro has 4 tuners, allowing you to access 4 channels at a time. HDHomeRun CONNECT (HDHR4-2US) is a previous generation model that has been retired; HDHomeRun CONNECT Duo (HDHR5-2US) is its direct replacement.

HDHomeRun CONNECT (HDHR4-2DT)/HDHomeRun CONNECT Duo (HDHR5-2DT)/HDHomeRun CONNECT Quatro (HDHR5-4DT) are designed to receive over the air DVB-T/T2 broadcasts in the UK, Europe, Australia, New Zealand, and other locations that utilize the DVB-T or DVB-T2 broadcast standards. HDHomeRun CONNECT and HDHomeRun CONNECT Duo have 2 tuners, allowing you to access 2 channels at once. HDHomeRun CONNECT Quatro has 4 tuners, allowing you to access 4 channels at a time. HDHomeRun CONNECT (HDHR4-2DT) is a previous generation model that has been retired in all regions except Australia/New Zealand; HDHomeRun CONNECT Duo (HDHR5-2DT) is its direct replacement.

HDHomeRun CONNECT (HDHR4-2IS) is designed to receive over the air ISDB-T broadcasts in South America, Central America, and other locations using the Brazilian standard. HDHomeRun CONNECT has 2 tuners, allowing you to access 2 channels at once.

HDHomeRun Extend (HDTC-2US) has the same features as HDHomeRun CONNECT, plus adds the ability to convert the incoming video into H.264 format, making it more suitable for streaming over wireless connections and to portable devices like phones and tablets.

HDHomeRun EXPAND (HDHR3-4DC/HDHR5-4DC) is designed to receive unencrypted digital cable (DVB-C) signals in Europe. It has 4 tuners, allowing you to access 4 channels at once. HDHR5-4DC is a new generation model replacing the older HDHR3-4DC, which is being retired.

What specifically is the difference between the HDHomeRun CONNECT and the HDHomeRun EXTEND? Back to top

Unlike the CONNECT and PRIME which only stream raw mpeg2 HD streams, the EXTEND features a hardware h264 transcoder which can compress video in real-time for lower bandwidth usage.

Note that the h264 transcoder built into the EXTEND results in a larger and more expensive device (which is otherwise equivalent to the CONNECT).

If you are using a wired network or a latest-generation wireless network over a short distance, we recommend the cheaper CONNECT.

If you are using legacy wifi, or have multiple televisions spread out over a large house, we recommend the EXTEND to reduce the bandwidth required between your media devices eg. Nvidia Shield, iOS/tvOS and your HDHomeRun.

What's the difference between the new GEN5 models and the older ones? Back to top

HDHR5 models have improved reception components as compared to earlier devices and a smaller fanless form factor.

Does this have an HDMI port for connecting to my TV? Back to top

No. HDHomeRun devices connect to your home network, and are accessed by PCs and other devices on the network. To get the picture to a TV, you would connect your PC to your TV, use a media center extender like the Xbox in conjunction with your PC, use a Playstation 3, or use the DLNA functionality present in some TVs to stream directly from the HDHomeRun. We have an app which allows you to receive Live TV

Can I use the HDHomeRun with satellite? Back to top

No. Satellite uses a different transmission system than broadcast or cable TV, and there is no requirement for satellite providers to make their systems available to customer-owned hardware, so they don’t. Their set top boxes do not output a signal that is compatible with any HDHomeRun device.

Can I use the HDHomeRun with AT&T U-verse? Back to top

No. AT&T U-verse uses a system called IPTV to deliver TV channels. The channels are delivered as network data to their box, which then decodes it to show on your TV. There is nowhere in this system where a tuner can be connected. Additionally, there is no requirement for IPTV systems to allow for the use of customer-owned equipment, so they don’t.

Can I use the HDHomeRun with a set top box from my cable provider? Back to top

No. Set top boxes do not output a digital signal that the HDHomeRun is capable of receiving. HDHomeRun PRIME can be used with a CableCARD™ available from all standard cable providers in the US in order to receive subscription digital cable channels. Other HDHomeRun devices can be used to receive over the air broadcasts with an antenna.

What software can I use with HDHomeRun products? Back to top

HDHomeRun app:

Our HDHomeRun app is free to download and lets you watch Live TV with 24hours of electronic program guide – using our SliceView™ EPG which maximizes screen viewing while channel surfing. You can also pause live TV for upto 60 minutes or rewind upto 5 minutes. It has a unified interface across devices and includes program image posters and synopsis, automatic channel rescan, 5.1 Dolby surround, closed captioning and many other great features.

You can also activate our multi user, multi room, whole home DVR solution which extends your SliceView™ EPG to 14 days. It allows you to record films, sports, whole series and watch on the widest range of compatible smart devices around your home with a unified viewing experience. You can pause on one device and resume on another using our Seamless Viewing™. The subscription cost is $35/year for your whole home (that includes as many devices as you wish).

Our app is available to download from the Windows Store, Google Play store, App Store and Amazon store.

HDHomeRun Tuners also work with:

• Plex App / Plex Server
• Kodi / XBMC (Video Add-On)
• Open Elec
• Emby
• Channels App (AppleTV4 / iOS)
• InstaTV (iOS / AppleTV4 / Android)
• Myth TV for Linux
• NextPVR

(some applications above need paid 3rd party subscriptions)

What software can I use the HDHomeRun PRIME with on Windows? Back to top

Windows Media Center is the only recording solution that can access all channels, including those marked as copy-protected by the cable provider. NextPVR and MediaPortal can be used to watch/record non-protected channels. On Windows 10, the HDHomeRun app supports live TV viewing of all channels, including protected content. Support for recording protected content in the HDHomeRun DVR is in development. VLC, Kodi, and the HDHomeRun app for Windows 7/8.1 can be used to watch non-protected channels.

What software can I use on Mac? Back to top

The HDHomeRun app for macOS El Capitan (10.11) and newer supports live TV viewing, and DVR recording when used in conjunction with the HDHomeRun DVR. HDHomeRun PRIME support is limited to non-copy-protected channels only.
MythTV can be used with HDHomeRun Dual, HDHomeRun Extend, and HDHomeRun PRIME to watch and record TV. HDHomeRun PRIME support is limited to non-copy-protected channels only.

Can I use HDHomeRun with my Roku box? Back to top

Roku devices do not support audio and video formats used for broadcast TV. The HDHomeRun focuses on a quality streaming experiences. For example, quick channel changes (usually 2 seconds), and high quality video and audio (supporting native broadcast quality and 5.1 surround sound when available).

Third party options:

You can use 3rd party software like HDHRFling running on a PC to convert to a format Roku does support.

PLEX recently added native HDHomeRun tuner support.

Emby also supports HDHomeRun tuners.

What broadcast channels are available in my area? Back to top

There are various sites that will let you check what broadcast channels are available in your area.

USA:

Canada: TVFool

Australia: mySwitch

New Zealand: Freeview NZ

Denmark: Digi TV

France: TVNT

UK: Digital UK