I Got Another HDHomeRun
Hi all, this is Nate, your friendly customer liaison. For those of you who don’t know, my job is to try to put myself in the shoes of the customer to see what things Silicondust is doing well and what things could use some improvement. I recently found myself needing a second HDHomeRun, and I wanted to talk about that experience a bit.
Recently, life has taken a bit of a change. My sister and her daughter and I are all roommates now. My niece is 10, so whenever I travel outside the country, I find myself smuggling in those Kinder surprise eggs for her. Don’t let the authorities know!
And perhaps most problematic of all, my brilliant 2 tuner setup is struggling under the eyes of three people.
To make things even more tricky, HDHomeRun Premium TV has arrived on the scene! Between ESPN, Disney, and Freeform (aka Disney, if Disney were actually fun to watch) and all the regular Over the Air shows, there just aren’t enough hours in the day to watch and record everything we want to watch. More importantly, there aren’t enough tuners. I can’t imagine what life would be like if any of us had a cable news addiction.
It all came to a head recently, when it was impossible to watch game 1 of the World Series, because all the tuners were already in use.
While I was able to fix things so I could watch baseball, and while it would be nice for the software to more gracefully switch over, I realized that I needed a better solution. I needed more tuners, so the three of us weren’t constantly bumping into each other. Back in the cable days, adding tuners meant adding big, expensive cable boxes, one for each TV, along with a $5 monthly fee that was never, ever going away. Today, we have a better path.
Enter the HDHomeRun CONNECT Quatro. This tiny little device absolutely rocks. Everything just works!
But I’m getting ahead of myself.
As I was saying, I needed more tuners, so I broke down and grabbed a Quatro. I also bought a splitter and some extra coax cable from my local hardware store. I’ve been telling people for months that adding a tuner to your HDHomeRun setup is incredibly easy, but this was the first time I was actually doing it myself. Using the splitter, I hooked up the Quatro to the same antenna that the Extend was on. Then I plugged it into the router and power.
And that’s it. You plug in the HDHomeRun, and it just starts working. No channel scanning. No monthly fees. You don’t have to jump through any hoops to switch back and forth between HDHomeRun devices. There’s no need to add additional harddrives just to make it work. You don’t even have to throw the old one away. I plugged it in, and suddenly I went from having 2 tuners to having 6, all on the same guide. Imagine if you could buy a new Macbook Pro and take your old laptop and smoosh the two laptops together to have an EVEN MORE POWERFUL laptop! It’s like that, except with TV tuners!
There was one additional step I needed to take to get the new Quatro to see the Premium TV channels. I had to go back to the email with the link that enables Premium TV, and I had to click that link again. Yes, clicking the link did make my finger a little tired, but I was able to endure that hardship, and afterward I was able to watch all of my 95 channels on all of my HDHomeRun tuners. And again, no additional fees. I may need to make up some additional steps or else my family will start thinking they can do this all on their own!
Now if you’ll excuse me, I have some Storage Wars to watch.
Categories: Letters from the Inside