HDHomeRun PRIME – WMC – Windows 8

Caution: There have been reports of issues with protected content on systems using Intel Graphics in Windows 8.1. If you are using Windows 8 on a system with Intel Graphics, you may want to consider not upgrading to 8.1 at this time.


Ensure that you have the latest drivers for your video card installed. Video card drivers can be downloaded from the manufacturer’s website:

Windows Media Center Installation

Please install Windows Media Center before installing the HDHomeRun software.

Windows Media Center is currently available as $9.99 upgrade from Microsoft for Windows 8 Pro users. Users of the standard (non-Pro) edition of Windows 8 will need to upgrade to the Windows 8 Pro Pack, $99.99 from Microsoft. Follow the instructions below to upgrade.

  1. If you are not already at the Start screen, press the Windows key to access it
  2. At the Start screen, type “add fe” (without the quotes), click Settings, then Add features to Windows 8
  3. If you do not already have a product key, click I want to buy a product key online
    • If you already have a key, click I already have a product key, enter it on the following screen, and proceed with the wizard
  4. Click Choose
  5. Enter your credit card or Paypal information, then click Next
  6. Confirm that your information is entered correctly, check the I agree to the terms and conditions box, and click Buy
  7. You will be thanked for your order and shown the product key. You can write this down if you want; it will also be emailed to you. Click Next.
  8. Check the I accept the license terms box, and then click Add features. Note that your PC will restart after this, so save all your work beforehand.
  9. You will get a progress bar as WMC installs, then the PC will restart
  10. The WMC tile will now be visible on the Start screen

HDHomeRun Software Installation

  1. Download and install the latest HDHomeRun software from downloads.
  2. Open HDHomeRun Setup
  3. On the Location tab, set the Country and Zip/Postal Code
  4. On the Applications tab, set the Main Application to Windows Media Center
  5. On the Tuners tab, set the Signal Source to CableCARD for each of your HDHomeRun PRIME tuners.
  6. On the CableCARD tab, click Scan to download a channel list from the CableCARD. Uncheck the boxes for any channels you don’t subscribe to or otherwise don’t wish to see in Windows Media Player/HDHomeRun QuickTV. If you do not receive a channel list, this maans the card has not yet received programming information from the cable provider. Follow the steps in the next section to activate the card.

CableCARD Validation

Your CableCARD must be validated (paired) with your HDHomeRun PRIME in order to receive copy-protected content. This normally only needs to be done once, unless you switch to a different CableCARD, or insert your CableCARD into a different device.

  1. On the Tuners tab in HDHomeRun Setup, click on one of the Tuner IDs to access your HDHomeRun PRIME’s webpage. This can also be done by clicking the link on the Device tab in HDHomeRun Config GUI, or by directly navigating to the IP address of your HDHomeRun.
  2. Click on CableCARD Menu. In the CableCARD Status section, you will see the current status of the CableCARD in your HDHomeRun PRIME. Verify that Card Authentication and Card OOB Lock show success. If Card OOB Lock does not show success, this suggests that your HDHomeRun PRIME does not have a good cable connection. Verify that the TV cable is securely connected to the RF in port on your HDHomeRun PRIME and to the wall outlet or splitter.
  3. Follow your cable provider’s directions for validating your CableCARD. This normally involves calling the cable company or accessing a web page and providing the CableCARD ID and Host ID (and if using a Motorola CableCARD, the Data number) listed on this page. The validation process can take anywhere from 1-30 minutes depending on the cable provider. Refresh the Status page every few minutes to check to see if the process is complete, indicated by the Card Validation status showing success.

Windows Media Center – Digital Cable Advisor

The Digital Cable Advisor needs to be installed and run once on each PC you wish to use with your HDHomeRun PRIME.

  1. Open Windows Media Center. If WMC opens fullscreen, restore it so that it is in windowed mode.
  2. In the Extras section, click on Extras Gallery
  3. Click on the Digital Cable Advisor, and follow the prompts to install
  4. Go back to the main WMC screen, and in the Extras section, click on Extras Library
  5. Click on Digital Cable Advisor and follow the prompts to update your system for CableCARD support

Windows Media Center – Configuration

  1. Open Windows Media Center
  2. Click Tasks, then Settings, then TV, then TV Signal, then Set Up TV Signal
  3. Confirm your region and click Next
  4. Enter your ZIP/postal code and click Next
  5. Read and agree to the Program Guide Terms of Service, and click Next
  6. If prompted read and agree to the PlayReady terms. Click Next. If it has not already been installed, PlayReady will now download and install.
  7. Windows Media Center will now download configuration data and detect the tuners you have installed. Verify that it detects all 3 of your HDHomeRun PRIME tuners, select Yes, configure TV with these results and click Next. If it has not already been completed, WMC will now activate support for copy protected channels. If you have not already completed the Digital Cable Advisor, this step will fail, and you will need to go back and do that, before starting setup over.
  8. Select Yes to set up Windows Media Center for use with a CableCARD, and click Next
  9. If you are shown a message about activating your CableCARD, click Next
  10. If your are shown a Call Your Cable Company screen, click Next
  11. If prompted, select your cable provider from the list (make sure to choose the Digital option if available) and click Next
  12. Click Next. WMC will new download guide information.
  13. Click Finish

Using Windows Media Center

  • To watch live TV: from the main screen, click TV, then Live TV
  • To see the guide: from the main screen, click TV, then Guide
  • To see a mini guide when watching TV: click the Guide button at the bottom
  • To record a single program: Locate it in the guide, click on it, and click Record
  • To record a series: Locate one airing in the series, click on it, and click Record Series
  • To change where recordings are stored: from the main screen, click Tasks, then Settings, then TV, then Recorder, then Recorder storage. Other drives can be selected using the +/- icons.



Windows Media Center reports No tuners found when trying to complete TV setup

  1. Open HDHomeRun Config GUI and verify that the tuners are listed in the left column
  2. Open Control Panel, select View network status and tasks, and make sure the network is listed as Home/Private network
  3. Clcik on Change advanced sharing settings
  4. Verify that Turn on network discovery is selected, and click Save Changes if needed
  5. Open Computer Management (right click on Computer, choose Manage) and click on Services in the left column
  6. Verify that the SSDP Discovery service is not Disabled, and is Started
  7. Verify that the HDHomeRun Service is not Disabled, and is Started
  8. Close the Services Management window
  9. Open Command Prompt as Administrator (Start > All Programs > Accessories > right click on Command Prompt > Run as Administrator
  10. Run

    c:\windows\ehome\ehprivjob.exe /OCURDiscovery

    This should list the HDHomeRun PRIME tuners

  11. Reopen Windows Media Center and access the TV setup wizard again

Video Error: Files needed to display video are not installed

This error is often caused by an incompatibility between the MS audio decoder and HDMI audio drivers on the PC. Update the drivers for the sound card, and if separate, HDMI audio, from the manufacturer. Do not rely on automatic software installs through Device Manager or Windows Update as these can be out of date. If the error persists, disable HDMI audio output. If the error no longer appears, this confirms that the issue is with HDMI audio, and you should contact the hardware manufacturer for assistance.

Service unavailable/no TV signal on all channels after initial setup

If the HDHomeRun software was installed prior to the installation of Windows Media Center, the firewall rules might not have been installed correctly. You may need to add the rule manually

  1. Mouse over the bottom-right corner of the screen, and click Settings
  2. Click Control Panel
  3. Click System and Security
  4. Click Allow and app through Windows Firewall
  5. Click Change settings
  6. If Windows Media Center Receiver Service is present in the list, check all boxes for it, then click OK. If Windows Media Center Receiver Service is not listed:
    1. Click Allow another app…
    2. Click Browse
    3. Navigate to c:\Windows\ehome, select ehrecvr (not ehrec), and click Open
    4. Click Add
    5. Windows Media Center Receiver should now be present. Check all boxes for it.
    6. Click OK

WMC will not find tuners with ffdshow/codec packs installed

The ffdshow program, which is available both as a standalone program and as part of almost every codec pack, is known to crash the Windows Media Center Receiver Service in Windows 8. The Windows Media Center Receiver Service is the component of Windows Media Center that actually communicates with tuners. If it crashes, you may see symptoms such as WMC being unable to find tuners during the setup process, or showing a Viewing or Listening Conflict during live TV. These events will typically be accompanied by an event in the event log listing the module as ff_acm.acm. To resolve this issue, uninstall the ffdshow program, as well as any codec packs on the PC, including but not limited to Shark007, K-Lite, CCCP, and Media Player Codec Pack, and then reboot the PC.

Useful Third-Party Addons

  • TunerSalad – Increases the limit on tuners in WMC from the default 4
  • My Channel Logos – Replace the channel names in Windows Media Center with graphical logos
  • Remote Potato – Remotely schedule recordings and stream recorded TV