signcarver wrote:What market are you in and does it use cisco or moto cards? The "validating" problem is for moto cards that have the wrong data id in the system. Usually what happens with cisco/sa cards is that they are not staged (usually this is done when they get the card but it expires in 30 days of not being connected and often the card is in a drawer for months).
What do the logs state as well as the cablecard/tuner status (mainly looking for OOB and other signal levels as well as anything stating activation/authorization errors... you might also want to show some diagnostic data from the TA... JohnW248 has a great writeup somewhere here about diagnosing cisco TA problems... hopefully it hasn't been pulled for being too old).
I'm in Omaha, and they use Motorola cards. I went over the data ID like 4 times with the lady, and had her read it back to me, so I don't think they have the wrong numbers in their system. I'll call them up and ask them whether the card is staged.
I woke up this morning to a bunch of error messages. I'm not sure whether the failed channel scan inside of WMC caused them, or whether they were generated on their own last night. There's a whole bunch of these messages:
20130905-05:36:12 CableCARD: message: Error requesting channel. Please try again later.
I had one of these at the end:
20130905-05:36:42 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20130905-05:36:42 CableCARD: message: Timeout requesting channel. Please try again later.
During the latest scan, I'm getting a ton of these messages:
20130905-13:10:46 CableCARD: message: Network difficulties. Please try again later.
The tuner finally turned to a steady light last night, so it's working now, but the scan last night might have gotten me 1 or 2 more channels. Here's the messages from the reset from last night with the TA connected:
19700101-00:00:00 System: reset reason = power on
19700101-00:00:00 CableCARD: USB device 07B2:6002 connected
19700101-00:00:00 CableCARD: Tuning Resolver connected
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:03 System: network link 1000f
19700101-00:00:04 System: network link down
19700101-00:00:04 CableCARD: Motorola card (0000:0625)
19700101-00:00:04 CableCARD: authentication status: authentication in progress
19700101-00:00:04 CableCARD: authentication status: authentication success, activation success
19700101-00:00:07 System: network link 1000f
19700101-00:00:08 System: ip address obtained: 192.168.1.120 / 255.255.255.0
20130905-05:07:42 CableCARD: time changed from Thu Jan 01 00:00:20 1970 to Thu Sep 05 05:07:42 2013
20130905-05:07:52 CableCARD: Tuning Resolver downstream status: success
20130905-05:07:52 CableCARD: Tuning Resolver upstream status: success
20130905-05:07:52 CableCARD: Tuning Resolver authentication status: success
20130905-05:07:52 CableCARD: Tuning Resolver operational status: ready
So, everything looks OK with the system, it just isn't seeing all of the channels still.